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FAQ

1. Place your Order Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want (Add to Cart) and enter the quantity, and click ‘Buy Now’or Proceed to Checkout.

2. Complete the Order Form Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address.

2a. Shipping Make sure you click on “Calculate Shipping Cost’ to calculate shipping. The following shipping options are available; Local Pickup, Local Delivery and Domestic USA delivery. Local Pickup and Delivery are to zip codes within Minnesota. Domestic USA delivery is made to addresses within the United State.

3. Payment After confirming your Order, you will be automatically taken to the Payment page. Payment can be made securely via Paypal, Stripe or Cash App. Contact us if you have questions.

Products purchased can not be returned. Refunds can only be made for items purchased but not listed when you receive your order. Kindly contact us upon receipt and a customer service agent will be delighted in assisting you.

Kindly forward all issues regarding package with the postal service. Contact us and submit photos of damaged shipment. We will work with the post office to address the issue and process your refund.

Typically most customer order an average of 5 to 6 products per shipment. If you order exceeds the quantity necessary to fit in a large box (USPS), we will contact you with options to secure another shipping package. Since our shipping rates are flat, there will be additional charge for the extra package.

Most payments are made via PayPal, Stripe or Amazon Pay and Cash App. We do not accept check payments for items ordered.

DELIVERY TERMS:

We deliver to cities within the United States. Local delivery in the twin cities is delivered within 24 hrs. or the next day. Please verify with customer service to confirm delivery to your zip. Orders made over the weekend will be delivered on the next business day. Other options are local pickup and domestic delivery (USA)

LOCAL PICKUP & DELIVERY:

Local Pickup: Pickup your grocery at  7916 Brooklyn Blvd, Minneapolis, MN 55445. There is no charge for local pickup. Shop online and select the local pickup delivery option. Your grocery will be ready to pick up at the above address in an hour.

Local Delivery cost is $12.50 flat for an address within the twin cities. Delivery outside the twin cities (Duluth, St. Cloud, and Rochester) please contact us prior to placing your order.  Delivery to other states is shipped by USPS. Free delivery applies to Domestic orders over $150.00.

OTHER TERMS:

The delivery times we specify start from the moment of our order confirmation provided that the purchase price has been paid (except for purchases by invoice – Cash App payment). The delivery period is next day unless a different delivery time is specified in our online shop for the respective goods. If no items among the products that the Customer has chosen are available the order is placed, the Provider shall immediately inform the Customer in the order confirmation. There are two shipping methods, Domestic USA (Shipment within the USA) flat rate cost is $17.90.

Payment Methods: Payment can be made in 3 ways. Paypal, Stripe or by the Cash App.

Cash App: Cash App is the simplest way to pay African Grocery Online for products. Sending payments is totally free and instant. Download the App at Apple store or Google Play on your phone: Go to https://cash.me/

Download the Cash App on your phone and send your payment to $dwaminamedia or phone # 952-381-7697. If need further assistance contact us at 952-381-7697 and we will initiate the payment request. To make payment via this service you need to have the App installed on your phone.

Stripe: Stripe payment is secure and easy to make. Read the Stripe Privacy Policy for additional information.

Paypal: The Paypal payment payments is a secure and easy way to make payments for online purchases. Read the Paypal Privacy Policy for additional information.

Call 952-381-7697 to order products no found on our website. Thanks

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